FREQUENTLY ASKED QUESTIONS
Because When You Want to Know, You Want to Know
HOW DO I ESTABLISH A NEW ONYX ACCOUNT?
Please click HERE to complete Onyx’s new client intake form, so that we can reach out – to talk about your needs.
HOW DO I GET STARTED WITH A NEW PROJECT?
Let us know your target audience, objectives, quantity, and budget. You can let us know what you’d like to be supplied, and/or we can suggest great items for you. Or if you’d prefer to get started on your own, click HERE to check out our pre-curated SHOP-ONYX gifting boxes. Or click HERE to do a self-search for typical branded merchandise we offer. Or click HERE to browse our retail looking Marketplace.
We prefer to receive vector .eps files for your logo/s. This will allow us to edit, scale, and print the logo at all sizes. If you are supplying a photoshop or print file that is not vector, we usually need 300 dpi minimum at the size you are wanting to print it at.
Hundreds of products can be shipped (without a pre-production sample) within 24-48 hours. That said, we much prefer to provide a pre-production sample, when time permits. We also have thousands of products that can be produced within 4 weeks (or less, when needed). Production time varies BY PRODUCT, because each factory has a different lead time requirement. Let us know what delivery date are looking for, so that we may suggest products accordingly. We source both US and Int’l Products, and typically US products have shorter lead times.
Yes. Unless you sign sample waiver and choose to “skip” a pre-production sample, Onyx encourages sampling.. This key step has reduced unwanted factory “surprises” by nearly 100%. We strongly suggest that you authorize Onyx to sample your projects prior to running your order. Sample costs will be quoted on your order paperwork, and the costs will vary by product.
WHAT ARE MY OPTIONS FOR CUSTOM PACKAGING?
Click HERE to see an assortment of some of our packaging options. However we can pretty much get made anything we together envision.
WHAT FREIGHT CARRIER(S) DOES ONYX USE TO SHIP?
Onyx chooses to ship with FedEx, when possible. We also ship with UPS, DHL, and USPS. When orders are large enough to warrant trucks, Onyx will ship the best way, in order to save our clients money.
Onyx ships globally at scale. We are experienced with shipping to over 100+ countries worldwide.
DOES ONYX OFFER FULFILLMENT SERVICES?
Yes. Our services are comprehensive. We inventory, assemble, pick, pack, and ship. You name it, we do it. Click HERE to see some of our packaging options.
No, due to complex customs with those items.
In unique instances, Onyx will accommodate this. However, most always, Onyx will use its own freight number when shipping. This allows Onyx to monitor and manage product deliveries; since we are only able to communicate with carriers as “the shipper.” This allows us more quality control.
DOES ONYX STORE MY CREDIT CARD INFORMATION?
Yes. Please password protect all provided spreadsheets and/or personal contact data. Onyx will delete and destroy this data upon use.
HAVE A QUESTION NOT ANSWERED ABOVE:
Email us at firstname.lastname@example.org.